Month: October 2015

28 Oct 2015

Authority: The Link to Local SEO Success

When Google released its Pigeon update in late 2014, few knew just how significantly the results pages would change and ultimately how sophisticated the search engine itself would become in relation to identifying queries with local intent – but that is exactly what has happened. Search engine optimization (SEO) has always been a very “dynamic” […]

Continue Reading
28 Oct 2015

Hitting a Customer Service Homerun

Seventy-six percent of consumers will stop doing business with a brand after a bad customer service experience (Ovum, 2015). These “bad” experiences, however, aren’t limited to brick-and-mortar stores.  Increasingly, consumers are demanding high levels of service across channels (Web, mobile and social), and do not hesitate to voice their dissatisfaction when their expectations are not […]

Continue Reading